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[Solved] Google reCaptcha is not working

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Last Post by Asti 5 years ago

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BTDev

Topic starter

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Sep 06, 2021 5:26 pm

(@btdev)

Active Member

Joined: 5 years ago

[#2794]

Hello.

After passing the reCaptcha checkbox task, I press "Leave a comment" button and receive an error message, something like "Error: You have entered incorrect answer in the CAPTCHA field. Please try again." Captcha settings are correct, v2, "I'm not a robot" Checkbox.

URL is removed

An error is the same on the whole website.

What could be the reason?

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Posts: 8300

Asti

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Sep 06, 2021 5:33 pm

(@asti)

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Joined: 8 years ago

Hi @dimmmm,

We see that the key you've entered is not correct.

Please try to generate some new key, add it to the according field and check again.

Also, please make sure there are no other ReCAPTCHA/CAPTCHA plugins.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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BTDev

(@btdev)

Joined: 5 years ago

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Posts: 5

Sep 06, 2021 5:37 pm

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Asti

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@asti Please try again, I tried to set up new keys, probably you caught that moment when I was deleting old keys.

So, it's not working with new key as well.

No other ReCAPTCHA/CAPTCHA plugins are there.

Asti

Support

(@asti)

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Posts: 8300

Sep 06, 2021 5:45 pm

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BTDev

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ok @dimmmm I see,

Please provide us with the list of the active plugins on your website.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

BTDev

(@btdev)

Joined: 5 years ago

Active Member

Posts: 5

Sep 06, 2021 6:03 pm

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Asti

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@asti Thank you very much for your hint, it was a SPAM protection - activate CAPTCHA in the comments checkbox in the All In One WP Security plugin. Now it's working fine 🙂 👍 👍