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The comment form won't show until I press "Post Comment"

8 Posts
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Posts: 16
Topic starter
(@cnxsoft)
Eminent Member
Joined: 4 years ago

The comment form will often show as follows, so users logged in or not, can't comment.

image

 If I click on "Post Comment" it starts working again.

image

If I reload the page the issue comes back.

I've already deleted all caches (WP Super Cache and Redis), but the issue remains, at least on the desktop website.

 

7 Replies
Posts: 16
Topic starter
(@cnxsoft)
Eminent Member
Joined: 4 years ago

I forgot to mention the issue looks to be semi-random since some people can still comment.
But I've also gotten several complaints about the comments not working in the last few weeks.

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7661

@cnxsoft 

We've checked multiple times and haven't encountered this issue. Could you please ask the users who experienced it how we can reproduce it? It might be a device-specific issue.

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Posts: 16
Topic starter
(@cnxsoft)
Eminent Member
Joined: 4 years ago

It looks random. It happened to me too, but not anymore. It comes and goes...

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3 Replies
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7661

@cnxsoft 

Please exclude the wpDiscuz plugin from your cache plugins and check again. 

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(@cnxsoft)
Joined: 4 years ago

Eminent Member
Posts: 16

@asti It's happening again. How to exclude the plugin from WP Super Cache and WP Redis?

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Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7661

@cnxsoft

It would be better if you contact the plugin support and ask them to provide the correct method to exclude the wpDiscuz plugin from caching.

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Posts: 5
(@lysander)
Active Member
Joined: 4 months ago

I also faced the same. I think it has been fixed now.

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