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The comment form won't show until I press "Post Comment"

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Last Post by lysander 2 years ago

8 Posts

3 Users

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cnxsoft

(@cnxsoft)

Posts: 16

Eminent Member

Topic starter

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[#8775]

The comment form will often show as follows, so users logged in or not, can't comment.

If I click on "Post Comment" it starts working again.

If I reload the page the issue comes back.

I've already deleted all caches (WP Super Cache and Redis), but the issue remains, at least on the desktop website.

Website URL

https://www.cnx-software.com

Posted : 19/08/2024 1:54 pm

Topic Tags

bug comment form

cnxsoft

(@cnxsoft)

Posts: 16

Eminent Member

Topic starter

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I forgot to mention the issue looks to be semi-random since some people can still comment.
But I've also gotten several complaints about the comments not working in the last few weeks.

Posted : 19/08/2024 1:55 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@cnxsoft

We've checked multiple times and haven't encountered this issue. Could you please ask the users who experienced it how we can reproduce it? It might be a device-specific issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 26/08/2024 1:24 pm

cnxsoft

(@cnxsoft)

Posts: 16

Eminent Member

Topic starter

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It looks random. It happened to me too, but not anymore. It comes and goes...

Posted : 26/08/2024 1:44 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@cnxsoft

Please exclude the wpDiscuz plugin from your cache plugins and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 26/08/2024 1:48 pm

cnxsoft

(@cnxsoft)

Posts: 16

Eminent Member

Topic starter

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@asti It's happening again. How to exclude the plugin from WP Super Cache and WP Redis?

Posted : 05/09/2024 8:23 am

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@cnxsoft

It would be better if you contact the plugin support and ask them to provide the correct method to exclude the wpDiscuz plugin from caching.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 05/09/2024 1:12 pm