One of our websites have had multiple users reporting a "Subscription Fault" error. Looking at the code this appears to be tied into the email notifications. We use WP Mail SMTP, and can see that there is a very high level of engagement on our comments, and we know that email deliverability is not an issue.
Neither myself or the support team have been able to reproduce this - can you advise what the issue may be? Or more importantly, how to resolve it?
Search
Close
AI Search
Classic Search
Share:
Notifications
Clear all
May 10, 2022 3:20 am
5 Replies
May 10, 2022 9:45 am
This is a member-only website. I have previously set up an account for you to access our staging site, let me know if you would like me to send this through again.
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
Please make sure the users that have the issue don't click on the same button twice, without waiting until the subscription process is completed.
Please watch this video: https://www.screencast.com/t/vSbU1w5Djc
If you first click on the subscribe button it works fine, but if you click it again without waiting it displayed the "Subscription Fault" message, even though the subscription was successful.
Share:
