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[Solved] Problem loading comments | + Sorting options

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Last Post by Gabrieluno 4 years ago

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Posts: 4

Gabrieluno

Topic starter

Mar 20, 2022 12:13 pm

(@gabrieluno)

Active Member

Joined: 4 years ago

Hi, I'm having trouble loading wpDiscuz with either the "Initiate AJAX loading after page" or "Display [View Comments] button" option.

I read the articles and tried it to the letter but there is no case, even disabling all the plugins and leaving only wpDiscuz and Elementor Pro.

This not only affects the speed of the web but also brings another small problem, and that is that the "Display Comment Sorting Options" option has no effect. So it doesn't load the filters like for example the image below:

I hope you can help me find a solution, since I'm analyzing whether to go for the Bundle from wpDiscuz but with this problem I shouldn't add too many addons either. Thanks in advance!

6 Replies

Posts: 8188

Asti

Support

Mar 21, 2022 7:31 am

(@asti)

Illustrious Member

Joined: 8 years ago

Hi Gabrieluno,

Please leave an example URL to allow us to check the issue.

Also, please export the wpDiscuz options from the Dashboard > wpDiscuz > Tools > Backup Options and send it to us.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4

Gabrieluno

Topic starter

Mar 23, 2022 2:14 pm

(@gabrieluno)

Active Member

Joined: 4 years ago

Done, also disable all plugins except wpDiscuz, Elementor, and Elementor Pro.

My theme is Hello, wpDiscuz is updated to the latest version, clear cache and disable cloudflare.

Url: https://megafull.org/noticias/test-wpdiscuz/

Backup: https://a.tmp.ninja/QudbPDAz.zip

4 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8188

Mar 24, 2022 7:21 am

Reply to

Gabrieluno

@gabrieluno,

Currently, the comments are showing fine. Please watch this video: https://www.screencast.com/t/ecNGFCQ68g

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Gabrieluno

(@gabrieluno)

Joined: 4 years ago

Active Member

Posts: 4

Mar 24, 2022 7:53 am

Reply to

Asti

@asti If they are displayed, but it does not obey the initial load configuration as you will see in the image:

I also tried the "Initiate AJAX loading after page" option, but it doesn't work either, it just keeps loading the comments from the beginning.

Therefore, the "Display Comment Sorting Options" option does not work either because it needs one of the previous configurations.

__________________________________________________________

Sorry to bother you but I can't fix it on my own, eternal thanks.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8188

Mar 24, 2022 8:55 am

Reply to

Gabrieluno

@gabrieluno,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.