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Inaccurate comment count

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Bug Reports

Last Post by jillii 5 years ago

7 Posts

2 Users

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Posts: 4

jillii

Topic starter

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Jan 20, 2021 2:06 am

(@jillii)

Active Member

Joined: 5 years ago

[#1577]

First of all, I apologize if I am in the wrong forum. I'm 90% sure this issue is a bug, but who knows.

The issue we found is that some comments aren't getting added to the comment count. For example, on this page: https://learn.quorumfcu.org/money-management/your-term-account-is-maturing-whats-next/ , someone has left a comment, but the comment count is still 0, while on this page: https://learn.quorumfcu.org/home-and-family/five-strategies-to-make-traveling-by-air-efficient-and-cost-effective/ , the comment count is accurate.

I've tried to reproduce the issue, but haven't been able to. There's no obvious pattern - missed counts seem to happen randomly.

Thank you for your help with this issue.

Jill

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comment count

6 Replies

Posts: 8208

Asti

Support

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Jan 20, 2021 11:42 am

(@asti)

Illustrious Member

Joined: 8 years ago

Hi @jillii,

Please try to edit the page and save it (without making changes).

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

5 Replies

jillii

(@jillii)

Joined: 5 years ago

Active Member

Posts: 4

Jan 20, 2021 7:42 pm

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Asti

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@asti Thanks for getting back to me so quickly, I appreciate it 🙂

I edited and saved the page - that didn't change anything... Is there something else I should try?

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Jan 21, 2021 11:33 am

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jillii

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@jillii,

Do you have any cache plugins installed on your website? If so, please delete all caches, purge CDN (if you have) and press CTRL+F5 (twice) on the frontend.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

jillii

(@jillii)

Joined: 5 years ago

Active Member

Posts: 4

Jan 21, 2021 7:30 pm

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Asti

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@asti

There are no cache plugins. Either way, you might notice the comment on this page that is not being counted is from October 2020 - anything cached would have been updated by now.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Jan 22, 2021 12:04 pm

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jillii

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@jillii,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

jillii

(@jillii)

Joined: 5 years ago

Active Member

Posts: 4

Feb 01, 2021 8:49 pm

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Asti

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@asti

Sorry, I must have missed this. Just sent a confirmation email to the address you provided.

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