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Issue I get error in server log file

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Last Post by Asti 3 years ago

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Posts: 23

Ventilator

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Nov 07, 2023 10:24 pm

(@ventilator)

Eminent Member

Joined: 6 years ago

[#7749]

I get multiple instances with this kind of error, maybe you know what it means and can help me to get rid of it:

2023-11-07 16:35:07

Error

198.48.226.199

403

GET /wp-json/wpdiscuz/v1/update?postId=211750&lastId=607154&visibleCommentIds=607319%2C607245%2C607228%2C607221%2C607154%2C607153%2C607108%2C607015%2C606974%2C606911 HTTP/2

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36

Apache SSL/TLS access

Website URL

https://monalisa-twins.com

Topic Tags

server error 403 error

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Posts: 8300

Asti

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Nov 08, 2023 9:26 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Could you please deactivate the wpDiscuz Comment Bubble and the Live Update options and check again?

Both options can be found in the Dashboard > wpDiscuz > Settings > Live Commenting and Notifications admin page.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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Ventilator

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Nov 08, 2023 9:46 pm

(@ventilator)

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I turned off anything I could find in this tab

But still get these 403 or sometimes also 404 errors

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8300

Nov 09, 2023 2:34 pm

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Ventilator

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@ventilator,

Please confirm that the caches were deleted before checking.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 23

Ventilator

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Nov 20, 2023 10:51 pm

(@ventilator)

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Joined: 6 years ago

I did not even have any cache activated on my site. Do you mean that wpDiscuz has a separate cache that I don't know of that should be deleted?

Anyway, after a while the error messages stopped and do not appear at the moment.

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Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Nov 21, 2023 1:53 pm

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Ventilator

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@ventilator,

wpDiscuz has a built-in cache. You can find it in the Dashboard > wpDiscuz > Settings > General Settings tab. Small video instruction: https://monosnap.com/file/N7B7H6pcXLv0VRX1x2MAqvmrUbSwWr

Kindly let us know if you face the issue again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 23

Ventilator

Topic starter

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Nov 21, 2023 8:47 pm

(@ventilator)

Eminent Member

Joined: 6 years ago

Ah, that might explain it why it was working after 10 days.
What is the solution now when I want to use the comment bubble?

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Nov 24, 2023 1:54 pm

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Ventilator

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@ventilator,

Please follow the steps below:

1. deactivate the wpDiscuz plugin, then activate it again.

2. Enable the bubble option

3. Delete all kinds of caches and check again

If you still see the issue you'll need to check if somehow the REST API is not blocked. It might be blocked either by other plugins or the hosting side.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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