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Question [Solved] Getting Critical Error on Pages with wpdiscuz

 
Bug Reports
Last Post by Asti 2 years ago
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Posts: 6
 carlotta
Topic starter
Feb 04, 2024 7:15 pm
(@carlotta)
Active Member
Joined: 2 years ago

I am getting a critical error message on pages where there is wpdiscuz (which is only on a few pages on my site.  Just happened today.  ???  I will probably deactivate the plugin for now, but hoping that won't loose comment history for pages where it was being used -- also unpublishing those pages for now since the whole page has issues.  Any help/suggestions welcome -- not certain if it was a recent update to something or ???.  I don't have wpdiscuz on all pages on my site -- it was just on some private pages, if that matters. 

error

 


18 Replies
Posts: 6
 carlotta
Topic starter
Feb 04, 2024 7:17 pm
(@carlotta)
Active Member
Joined: 2 years ago

oh - the rest of my site is fine, where I didn't have wpdiscuz in use.  I don't have comments active on other pages, except for some woocomerce pages has them on I think. 


4 Replies
Asti
 Asti
Support
(@asti)
Joined: 8 years ago

Illustrious Member
Posts: 8195
Asti - X.com
Feb 05, 2024 9:25 am
Reply tocarlotta

@carlotta,

Please let us know if you observe the issue on pages where comments are active without the wpDiscuz plugin.

Have you made any customizations to the wpDiscuz plugin? Additionally, have you installed or updated any other plugins that may be causing the issue?


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

carlotta reacted
 carlotta
(@carlotta)
Joined: 2 years ago

Active Member
Posts: 6
Feb 05, 2024 5:10 pm
Reply toAstiAsti

@asti Thanks -- 1)  so far, it did not happen on any pages where comments were active without the wpDiscuz plugin. 

2)  I did not customize the wpDiscuz, other than to set available options in it's settings/dashboard to my preferences. 

I added a woocommerce shop/woo commerce plulgin in, which was live as of January 30, 2024 -- and wpdiscuz was still working properly as of February 1, 2024, when the last comments (at least one with images) were posted, no issue.  It wasn't until Feb. 4th I got the critical failure notice after posting a comment with an image using the wpdiscuz plugin. 

3) I will need to have comments on some pages, but really need ones where we can load images, so will be looking for a solution that doesn't break these pages.  If wpdiscuz can function without breaking the pages, I would continue to use it.  Right now having to fix things on the page it broke.  That page had a lot of accordian blocks, and several of the  comments had images, and some had spoiler shortcode.


papex reacted
papex
 papex
(@papex)
Joined: 2 years ago

Eminent Member
Posts: 17
Feb 06, 2024 5:09 pm
Reply toAstiAsti

@asti Breaks the site on all pages where the plugin is present.

+ If the text contains the [wpdiscuz_comments] code, then even with the plugin disabled, the page breaks.


carlotta reacted
papex
 papex
(@papex)
Joined: 2 years ago

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Posts: 17
Feb 06, 2024 5:17 pm
Reply toAstiAsti

@asti Switched to the Twenty Twenty-Four theme. Doesn't work too.


papex
Posts: 17
 papex
Feb 06, 2024 4:39 pm
(@papex)
Eminent Member
Joined: 2 years ago

It’s the same for me.


Posts: 6
 carlotta
Topic starter
Feb 06, 2024 5:01 pm
(@carlotta)
Active Member
Joined: 2 years ago

Oh, interesting -- have you been using the plugin long?  Did it just do this recently?  I have had to deactive the plugin for now.  I haven't heard anything like, is it due to not being up to date with current word press or is it not compatible with woo commerce?  "???". 


6 Replies
papex
 papex
(@papex)
Joined: 2 years ago

Eminent Member
Posts: 17
Feb 06, 2024 5:02 pm
Reply tocarlotta

@carlotta He was still working this morning.
Probably related to a WP update.


papex
 papex
(@papex)
Joined: 2 years ago

Eminent Member
Posts: 17
Feb 06, 2024 5:06 pm
Reply tocarlotta

@carlotta I don't have woocommerce installed.


carlotta reacted
 carlotta
(@carlotta)
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Posts: 6
Feb 06, 2024 5:16 pm
Reply topapexpapex

@papex Thank you so much for letting me know -- I am hoping they are working on an update for this problem.  Luckily, I didn't have it on all my pages, because it put some code in pages it was on that I had to clean up, to be able to use some of what was on those pages. 


 carlotta
(@carlotta)
Joined: 2 years ago

Active Member
Posts: 6
Feb 06, 2024 5:18 pm
Reply topapexpapex

@papex I see your note that it is breaking pages with the shortcode for it.  Question - did you have the media loader installed for this plugin?  Where commenters could upload a photo?  I had that in use and I wondered if that was an issue.


Asti
 Asti
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(@asti)
Joined: 8 years ago

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Posts: 8195
Asti - X.com
Feb 07, 2024 9:53 am
Reply tocarlotta
papex

@carlotta.

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti
 Asti
Support
(@asti)
Joined: 8 years ago

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Posts: 8195
Asti - X.com
Feb 19, 2024 9:30 am
Reply tocarlotta
papex

@carlotta,

We have not received a reply from you for over a couple of weeks, therefore we will be closing this topic. Please create a new one if you require any additional help.

Thank You!


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

papex
Posts: 17
 papex
Feb 06, 2024 5:24 pm
(@papex)
Eminent Member
Joined: 2 years ago

[06-Feb-2024 17:21:35 UTC] PHP Fatal error: Uncaught Error: Class 'WpdiscuzHelper' not found in /home/c66217/chippsy.ru/www/wp-content/plugins/wpdiscuz/themes/default/comment-form.php:6
Stack trace:
#0 /home/c66217/chippsy.ru/www/wp-content/themes/generatepress-child/functions.php(61): include()
#1 /home/c66217/chippsy.ru/www/wp-includes/shortcodes.php(433): my_wpdiscuz_shortcode('', '', 'wpdiscuz_commen...')
#2 [internal function]: do_shortcode_tag(Array)
#3 /home/c66217/chippsy.ru/www/wp-includes/shortcodes.php(273): preg_replace_callback('/\\[(\\[?)(wpdisc...', 'do_shortcode_ta...', '<h3>\xD0\x92\xD0\xBD\xD0\xB8\xD0\xBC\xD0\xB0\xD0...')
#4 /home/c66217/chippsy.ru/www/wp-includes/class-wp-hook.php(324): do_shortcode('<h3>\xD0\x92\xD0\xBD\xD0\xB8\xD0\xBC\xD0\xB0\xD0...')
#5 /home/c66217/chippsy.ru/www/wp-includes/plugin.php(205): WP_Hook->apply_filters('<h3>\xD0\x92\xD0\xBD\xD0\xB8\xD0\xBC\xD0\xB0\xD0...', Array)
#6 /home/c66217/chippsy.ru/www/wp-content/plugins/elementor-pro/modules/posts/skins/skin-content-base.php(274): apply_filters('the_content', in /home/c66217/chippsy.ru/www/wp-content/plugins/wpdiscuz/themes/default/comment-form.php on line 6
[06-Feb-2024 17:21:36 UTC] PHP Fatal error: Uncaught Error: Class 'WpdiscuzHelper' not found in /home/c66217/chippsy.ru/www/wp-content/plugins/wpdiscuz/themes/default/comment-form.php:6
Stack trace:
#0 /home/c66217/chippsy.ru/www/wp-content/themes/generatepress-child/functions.php(61): include()
#1 /home/c66217/chippsy.ru/www/wp-includes/shortcodes.php(433): my_wpdiscuz_shortcode('', '', 'wpdiscuz_commen...')
#2 [internal function]: do_shortcode_tag(Array)
#3 /home/c66217/chippsy.ru/www/wp-includes/shortcodes.php(273): preg_replace_callback('/\\[(\\[?)(wpdisc...', 'do_shortcode_ta...', '<h3>\xD0\x92\xD0\xBD\xD0\xB8\xD0\xBC\xD0\xB0\xD0...')
#4 /home/c66217/chippsy.ru/www/wp-includes/class-wp-hook.php(324): do_shortcode('<h3>\xD0\x92\xD0\xBD\xD0\xB8\xD0\xBC\xD0\xB0\xD0...')
#5 /home/c66217/chippsy.ru/www/wp-includes/plugin.php(205): WP_Hook->apply_filters('<h3>\xD0\x92\xD0\xBD\xD0\xB8\xD0\xBC\xD0\xB0\xD0...', Array)
#6 /home/c66217/chippsy.ru/www/wp-content/plugins/elementor-pro/modules/posts/skins/skin-content-base.php(274): apply_filters('the_content', in /home/c66217/chippsy.ru/www/wp-content/plugins/wpdiscuz/themes/default/comment-form.php on line 6
[06-Feb-2024 17:21:45 UTC] PHP Fatal error: Uncaught Error: Class 'WpdiscuzHelper' not found in /home/c66217/chippsy.ru/www/wp-content/plugins/wpdiscuz/themes/default/comment-form.php:6
Stack trace:
#0 /home/c66217/chippsy.ru/www/wp-content/themes/generatepress-child/functions.php(61): include()
#1 /home/c66217/chippsy.ru/www/wp-includes/shortcodes.php(433): my_wpdiscuz_shortcode('', '', 'wpdiscuz_commen...')
#2 [internal function]: do_shortcode_tag(Array)
#3 /home/c66217/chippsy.ru/www/wp-includes/shortcodes.php(273): preg_replace_callback('/\\[(\\[?)(wpdisc...', 'do_shortcode_ta...', '<h3>\xD0\x92\xD0\xBD\xD0\xB8\xD0\xBC\xD0\xB0\xD0...')
#4 /home/c66217/chippsy.ru/www/wp-includes/class-wp-hook.php(324): do_shortcode('<h3>\xD0\x92\xD0\xBD\xD0\xB8\xD0\xBC\xD0\xB0\xD0...')
#5 /home/c66217/chippsy.ru/www/wp-includes/plugin.php(205): WP_Hook->apply_filters('<h3>\xD0\x92\xD0\xBD\xD0\xB8\xD0\xBC\xD0\xB0\xD0...', Array)
#6 /home/c66217/chippsy.ru/www/wp-content/plugins/elementor-pro/modules/posts/skins/skin-content-base.php(274): apply_filters('the_content', in /home/c66217/chippsy.ru/www/wp-content/plugins/wpdiscuz/themes/default/comment-form.php on line 6


papex
Posts: 17
 papex
Feb 07, 2024 7:09 am
(@papex)
Eminent Member
Joined: 2 years ago

Looks like I'll have to abandon this plugin. On all sites. The plugin kills the entire site. We can't stop and wait.


3 Replies
Asti
 Asti
Support
(@asti)
Joined: 8 years ago

Illustrious Member
Posts: 8195
Asti - X.com
Feb 07, 2024 9:52 am
Reply topapexpapex

@papex,

Your issue is different from the one described. You should remove any custom code that has been added to the functions.php file of your active theme.

Starting from wpDiscuz version 7.6.15, the relevant code is included within the plugin files.

Please remove the code from the functions.php file and then recheck the issue.

For further assistance, refer to this support topic: https://wpdiscuz.com/community/bug-reports/the-plugin-kills-the-entire-site/


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

papex
 papex
(@papex)
Joined: 2 years ago

Eminent Member
Posts: 17
Feb 07, 2024 11:26 am
Reply toAstiAsti
papex

@asti Yes, I deleted it immediately. Code for the shortcode. No change.


Asti
 Asti
Support
(@asti)
Joined: 8 years ago

Illustrious Member
Posts: 8195
Asti - X.com
Feb 08, 2024 4:12 pm
Reply topapexpapex
Asti
papex

@papex,

See the issue description here: https://wpdiscuz.com/community/bug-reports/the-plugin-kills-the-entire-site/#post-23226


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

papex reacted
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