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[Solved] Comments not visible in post after upgrade to Wordpress 5.5

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Last Post by jhoncarter 5 years ago

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Posts: 6

wmcleod

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Aug 13, 2020 8:46 am

(@wmcleod)

Active Member

Joined: 6 years ago

[#692]

Hi Support,

We can see the number of comments, but not the comments themselves

This was just brought to my attention, with last change being Wordpress 5.5, and shortly before that the W3 Total cache. Tried de-activating W3 total cache - no change. So am thinking it might be WP5.5

If I de-activate WPDiscuz I can see the actual comments

Thoughts?

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Posts: 8210

Asti

Support

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Aug 13, 2020 2:18 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Hi@wmcleod,

Please make sure you've deleted all caches before deactivating the plugin and pressed CTRL+F5 (twice) on the frontend before checking. Also please leave some example URL to allow us to check the issue as well.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 6

wmcleod

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Aug 13, 2020 3:06 pm

(@wmcleod)

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Joined: 6 years ago

Done. Still a problem.

https://becs-table.com.au/coffee-scroll-biscuits-in-the-thermomix-or-food-processor/

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Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8210

Aug 13, 2020 3:15 pm

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wmcleod

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@wmcleod,

Could you please send the admin login details info[at]gvectors.com email address? We don't find such an issue on our est websites.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

jhoncarter

(@jhoncarter)

Joined: 5 years ago

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Posts: 1

Sep 02, 2020 10:09 pm

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wmcleod

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@wmcleod The Same Problem Occured With My Website and after invesing Lots of Time i didn't find solution then i tried to reinstall the Wordpress and Error Disappear. You can Try this if it will help You but make sure to backup.

Posts: 6

wmcleod

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Aug 14, 2020 6:51 am

(@wmcleod)

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Joined: 6 years ago

Emailed temporary logon as requested

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Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8210

Aug 14, 2020 10:58 am

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wmcleod

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ok, thank you.

We'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 8210

Asti

Support

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Aug 14, 2020 11:53 am

(@asti)

Illustrious Member

Joined: 8 years ago

@wmcleod,

Please contact your hosting support and ask them to check if the request to the PHP file is opened or not in .htaccess file.

You can also enable the "Use WordPress native AJAX functions" option, it should work fine. The option is located in the Dashboard > wpDiscuz > Settings > General Settings tab. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/general-settings/#use-wordpress-native-ajax-functions

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 6

wmcleod

Topic starter

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Aug 15, 2020 3:53 am

(@wmcleod)

Active Member

Joined: 6 years ago

Thanks Asti.

The AJAX setting change did the trick, although with W3 Total cache now in use I'm learning that I need to purge before re-testing

Are you able to expand on "check if the request to the PHP file is opened or not in .htaccess file.", as I'm not quite sure what you mean. Although fixed, I'm keen to learn.

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Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8210

Aug 15, 2020 12:18 pm

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wmcleod

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@wmcleod,

Are you able to expand on "check if the request to the PHP file is opened or not in .htaccess file.", as I'm not quite sure what you mean.

You can simply contact your hosting support and ask them to check it.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.