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(@timo)
Active Member
Joined: 6 years ago
Hi,
When I reply to comments, I no longer see them when I reload the page. The entries appear in the database and in the WP admin area (not spammed). I already tried every option in section Comment Thread Displaying with resetting the cache afterwards, but nothing changed.
When I deactivate wpDisquz, my replies appear in the display mode of the theme.
If you want to see the page, it's about: http://bit.ly/asa2kb-TooManyRequests
Currently wpDisquz is deactivated so that my answers can be seen.
Any clues as to what might be causing it would be appreciated.
(@tomson)
Honorable Member
Joined: 10 years ago
Hi @timo,
This is a WP Rocket cache issue. Please reset all kind of caches and test it again. If the issue is not solved, please deactivate the cache plugin temporary and test it again.
(@timo)
Active Member
Joined: 6 years ago
I thought of this myself and always reset all WPRocket caches including the PHP OPCode cache during my tests. Without success.
Now I also deactivated WPRocket and it is still the same. I left wpDisquz activated, maybe you can find another hint. What surprises me is that the number 4 is displayed correctly above the comments, but only two are shown.
"Comment List Loading Type" is set to "Load with page"
"Comments Pagination Type" is set to "Load all comments"
"Display only parent comments and view replies ∨ button" is deactivated
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Jun 03, 2020 8:30 am
@timo,
Could you please send the admin login details to info[at]gvectors.com email address? We'll check the issue and find some solution for you.
(@timo)
Active Member
Joined: 6 years ago
Done. The comment page with the issue still is the one mentioned above. I was experiencing this issue on other pages too. Please be careful. 😉
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Jun 03, 2020 12:10 pm
Thank you @timo,
We've checked your website. For some reason the issue comes from the current post, other posts don't have such an issue.
It's too hard to check the issue on your live site. Could you please create a dev/staging copy of your website in some sub-domain, make sure the problem exists and send admin details to us?You can use Duplicator to create that site.
(@timo)
Joined: 6 years ago
Active Member
Posts: 7
Jun 03, 2020 3:56 pm
@asti Thanks, I created a staging site and send you all the details via email.
Looking forward to your reply.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Jun 04, 2020 8:49 am
@timo,
The list of the plugins is not fully visible for our developers. Could you please fix it and let us know?
(@timo)
Joined: 6 years ago
Active Member
Posts: 7
Jun 04, 2020 6:56 pm
@asti Your user has administrator rights. There is no higher level. How else could you have installed the Query Monitor plugin on the site?
The list of plugins aborted after P because another plugin caused an error, which it does not do on the productive side. I fixed that. Now you can see the complete list of plugins again.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Jun 05, 2020 12:32 pm
Thank you @timo,
We've found the reason for the issue. There is some conflict with the WPML plugin. We'll fix this issue in the next version release.
(@asti)
Illustrious Member
Joined: 8 years ago
@timo,
The developers will fix it on your website very soon, so you'll not need to wait for the next update.
(@asti)
Illustrious Member
Joined: 8 years ago
The issue is fixed on your website.
(@timo)
Joined: 6 years ago
Active Member
Posts: 7
Jun 05, 2020 7:13 pm
@asti Ok, thanks. Should I copy the wpDisquz plugin folder to the production site until the update will be available?
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Jun 06, 2020 7:38 am
@timo,
I think this is not necessary. We'll update the plugin within a few days.
(@timo)
Joined: 6 years ago
Active Member
Posts: 7
Jun 16, 2020 6:47 am
@asti 10 days have passed. When will that be?
