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✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 5 years ago

6 Posts

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highlander926

(@highlander926)

Posts: 7

Active Member

Topic starter

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[#1033]

I am using wpDiscuz on my website with lscache plugin which CSS - js minify +combine is disabled

now I see people can not star rate my posts

sometimes I see stars are not clickable and mouse or mobile have not any action on them

and some times, if you rate then after page refresh rating is still 0 and nothing counted

but when I click rating again it shows you can not rate again

I should click rebuild rating in the tools menu and then it shows the rating

I tried both WordPress native ajax and wpDiscuz ajax in settings

and when minification is disabled on my lscache plugin so there is nothing to exclude in cache setting

what should I do now with this?

I am using latest version of both plugins and there is no error in console

Posted : 26/09/2020 11:27 pm

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Asti

(@asti)

Posts: 8260

Illustrious Member Support

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@highlander926,

Please leave some example URL to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 28/09/2020 11:42 am

highlander926

(@highlander926)

Posts: 7

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@asti this is a sample :

https://yekwebmaster.com/%d8%aa%d8%a7%d8%ab%db%8c%d8%b1-%d8%aa%d8%ba%db%8c%db%8c%d8%b1-%d9%87%d8%a7%d8%b3%d8%aa-%d8%a8%d8%b1-%d8%b1%d8%aa%d8%a8%d9%87-%d8%a8%d9%86%d8%af%db%8c-%d8%b3%d8%a7%db%8c%d8%aa/

right now stars are not clickable at all!

but after some refresh, it will be clickable but again shows the same rate

till I click rebuild rating in settings

Posted : 28/09/2020 12:16 pm

Asti

(@asti)

Posts: 8260

Illustrious Member Support

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@highlander926,

You should execute this SQL query in phpMyAdmin database manager SQL Tab. You can install phpMyAdmin plugin, or use your Hosting Service cPanel > phpMyAdmin Database Manager > Your website Database > SQL Tab, it should solve the issue:

CREATE TABLE `wp_wc_users_rated` (`id` INT(11) NOT NULL AUTO_INCREMENT, `post_id` INT(11) NOT NULL DEFAULT 0, `user_id` INT(11) NOT NULL DEFAULT 0, `user_ip` VARCHAR(32) NOT NULL DEFAULT '', `rating` INT(11) NOT NULL, `date` INT(11) UNSIGNED NOT NULL DEFAULT 0, PRIMARY KEY (`id`), KEY `post_id` (`post_id`), KEY `user_id` (`user_id`))

The wp_ is just a prefic, in your case it can differ.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 29/09/2020 12:45 pm

highlander926

(@highlander926)

Posts: 7

Active Member

Topic starter

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@asti Hi I had this table before on my database,

now I have deleted it and run your query

but still the same problem

I think it is a site related and no database problem

what about opcache and Redis? both are activated on my website

but any kind of combine or minification for CSS and Js is disabled

Posted : 29/09/2020 3:58 pm

Asti

(@asti)

Posts: 8260

Illustrious Member Support

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@highlander926,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 29/09/2020 4:10 pm