Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hi, I'm using a custom rating field, and I use the shortcode [wpdrating metakey="all" show-label=false itemprop=false] to display the total score.
How is the total score calculated? Because in some posts, not all the ratings are counted. For example, in this post, there are 4 ratings, but the total score only counted 1 vote. Here is another post, there are 5 ratings, but the total score only counted 4 of them.
I want to know what's causing this issue and how to fix it? Thank you very much!
Hi GangDa,
Please navigate to Dashboard > wpDiscuz > Tools admin page, find and click on the "Rebuild Ratings" button in the "Rebuild Ratings" section. Wait until it finishes, delete all kind of caches (website, browser) and check again.