[Solved] Rating score display issue

✦ Summarize Topic

How-to and Troubleshooting

Last Post by GangDa 5 years ago

3 Posts

2 Users

0 Reactions

2,056 Views

RSS

GangDa

(@gangda)

Posts: 8

Active Member

Topic starter

Translate ▼

[#2245]

Hi, I'm using a custom rating field, and I use the shortcode [wpdrating metakey="all" show-label=false itemprop=false] to display the total score.

How is the total score calculated? Because in some posts, not all the ratings are counted. For example, in this post, there are 4 ratings, but the total score only counted 1 vote. Here is another post, there are 5 ratings, but the total score only counted 4 of them.

I want to know what's causing this issue and how to fix it? Thank you very much!

Posted : 18/07/2021 8:51 am

Topic Tags

Asti

(@asti)

Posts: 8259

Illustrious Member Support

Translate ▼

Hi GangDa,

Please navigate to Dashboard > wpDiscuz > Tools admin page, find and click on the "Rebuild Ratings" button in the "Rebuild Ratings" section. Wait until it finishes, delete all kind of caches (website, browser) and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 19/07/2021 12:55 pm

GangDa

(@gangda)

Posts: 8

Active Member

Topic starter

Translate ▼