[Solved] Rating score display issue

How-to and Troubleshooting

Last Post by GangDa 4 years ago

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Posts: 8

GangDa

Topic starter

Jul 18, 2021 4:51 am

(@gangda)

Active Member

Joined: 4 years ago

Hi, I'm using a custom rating field, and I use the shortcode [wpdrating metakey="all" show-label=false itemprop=false] to display the total score.

How is the total score calculated? Because in some posts, not all the ratings are counted. For example, in this post, there are 4 ratings, but the total score only counted 1 vote. Here is another post, there are 5 ratings, but the total score only counted 4 of them.

I want to know what's causing this issue and how to fix it? Thank you very much!

2 Replies

Posts: 8189

Asti

Support

Jul 19, 2021 8:55 am

(@asti)

Illustrious Member

Joined: 8 years ago

Hi GangDa,

Please navigate to Dashboard > wpDiscuz > Tools admin page, find and click on the "Rebuild Ratings" button in the "Rebuild Ratings" section. Wait until it finishes, delete all kind of caches (website, browser) and check again.

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