Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hi. You will see in attached files an issue. I would want to put a question in a post. The code is here, I can see it but the question doesn't appear in the post. May you help me please ?
Hi. Ok. My fullscreen video is attached. Cheers 😉 You don't see it in the video but of course I've clicked on "Publier". No icon and no question in my post.
@asti, it seems there is a problem attaching file. It's only a 21Mo file. Is it possible to send it to you using WeTransfer ?
@asti , I know you have received my file via WeTransfer. Any comments ? Happy new year 😎
Happy New Year, @titi!
Hi, the team was on a New Year holiday, so we were unable to respond to you earlier.
We don't find such an issue on our test websites. Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.
@asti hi. and happy new year. The issue seems to be solved. But sometimes, I encounter another one. After a clic on the little icon in the text to open the question, the box opens but a part of the box is not visible. I have to change the place where I put the question and after several tries, I can get the box to be entirely visible.
Cheers.
Thierry
