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How-to and Troubleshooting

Last Post by jimdoneit 4 years ago

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Posts: 7

jimdoneit

Topic starter

Nov 26, 2021 8:02 am

(@jimdoneit)

Active Member

Joined: 5 years ago

hi.

wpDiscuz usually works fine for me but i noticed a display bug on an article, which may happen elsewhere but i couldn't find any other example.

on this page :

https://perreault-lavallee.ca/love-stories/claire/2021/02/claire-a-berlin/

...7 comments are advertised, but none appear. i checked here :

https://perreault-lavallee.ca/love-stories/claire/2021/02/claire-a-berlin/feed/

...and the comments are there.

any clue ?

only specifics i can think of, is that of of those includes a sound sample (it's in the comment including the word "baryton").

this is a private family site (in French), so i made those URLs accessible by exception but the rest of the site is closed to non registered users.

thanks in advance for any help.

Website URL

https://perreault-lavallee.ca/love-stories/claire/2021/02/claire-a-berlin/

6 Replies

Posts: 8195

Asti

Support

Nov 26, 2021 9:11 am

(@asti)

Illustrious Member

Joined: 8 years ago

@jimdoneit,

Please navigate to Dashboard > wpDiscuz > Settings > General Settings tab, uncheck the "Enable cache" option and check again.

If it doesn't help for further support, please let us know if you use some membership plugin or not.

Also, navigate to Dashboard > wpDiscuz > Settings > Comment Thread Displaying admin page, try to use the other values of the "Comment List Loading Type" option.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 7

jimdoneit

Topic starter

Nov 26, 2021 9:29 am

(@jimdoneit)

Active Member

Joined: 5 years ago

thanks Asti. here's my report.

the cache enabling/disabling yielded no result.

i use UltimateMember, version 2.1.16, not updated to 2.2.5 yet since they warn that there's a risk and i have little time for that.

in the "list loading type" using the "show comments" button did not make the comments appear and "load with page" triggered a strange narrow display for the article and a "critical error" message at the end.

no option of "comment pagination type" yielded other results.

but... checking "Display only parent comments and view replies ∨ button" made the top level comments appear. the only comment with replies (including the one with the audio sample) will not appear if you click on "view replies".

i left the settings in that mode so you can verify that. it seems that the audio thing may be at stake.

cheers.

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8195

Nov 26, 2021 11:06 am

Reply to

jimdoneit

@jimdoneit,

One of the active plugins blocks the admin-ajax.php file.

https://www.screencast.com/t/DQfhe6TU

At first please deactivate the security plugins so you'll find a problem maker.

This also can be done by the server-side. If none of the plugins caused the issue please contact the server support and ask them to check the access of the admin-ajax.php file.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 7

jimdoneit

Topic starter

Nov 26, 2021 11:38 am

(@jimdoneit)

Active Member

Joined: 5 years ago

thanks Asti.

i deactivated ithemes security, jetpack and ultimatemember with no change.

however, i noticed that my license to "Media Uploader" has expired. could this be it ? the email i got says "You can continue to use your purchased addons for lifetime without any limitation in functions".

pictures do show, though.

cheers.

Posts: 8195

Asti

Support

Nov 26, 2021 11:41 am

(@asti)

Illustrious Member

Joined: 8 years ago

Posted by: @jimdoneit

however, i noticed that my license to "Media Uploader" has expired. could this be it ? the email i got says "You can continue to use your purchased addons for lifetime without any limitation in functions".

No this cannot cause the issue. You still can use it.

This also can be done by the server-side. If none of the plugins caused the issue please contact the server support and ask them to check the access of the admin-ajax.php file.

Please contact your server support with this issue as it was suggested above.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.