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pimmy

@pimmy,

Open your own support topic and leave the URL where we can see the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 8109

Asti

Support

Aug 04, 2023 11:17 am

(@asti)

Illustrious Member

Joined: 8 years ago

Please try to deactivate the Cloudflare CAPTCHA, delete all caches and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

6 Replies

ahorner

(@ahorner)

Joined: 2 years ago

Active Member

Posts: 5

Aug 04, 2023 11:21 am

@asti Hi there,

This has now been completed (as you'll see in the site) but has unfortunately had no effect

Thanks

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8109

Aug 04, 2023 11:36 am

ahorner

Please navigate to the Dashboard > Settings > Discussion admin page and choose some other value for the avatar in the "Default Avatar" section.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

ahorner

(@ahorner)

Joined: 2 years ago

Active Member

Posts: 5

Aug 04, 2023 11:39 am

@asti Hi,

I have completed this and cleared the cache again to no effect,

Thanks

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8109

Aug 04, 2023 11:41 am

ahorner

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

ahorner

(@ahorner)

Joined: 2 years ago

Active Member

Posts: 5

Aug 04, 2023 11:41 am

@asti I'll have to do that later, thank you

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8109

Aug 04, 2023 11:42 am

ahorner

Please share the email subject here once the email is sent.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 116

AeroStar

Aug 06, 2023 6:45 pm

(@aerostar)

Estimable Member

Joined: 5 years ago

Yep, we're having the same issue. Started recently.

This is not a website issue, rather a gravatar server issue.

Your plugin will have to use another Guest Gravatar URL. Changing the Gravatar in Dashboard > Settings > Discussion does not help since the native WordPress comments template does not use a Gravatar for guests, only your plugin does.

Kindly review and provide a fix.

Thank you!

3 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8109

Aug 07, 2023 9:09 am

AeroStar

The developers are already checking the issue. I'll let you know once I get news for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8109

Aug 07, 2023 11:29 am

@ahorner, @aerostar,

The issue will be fixed in the next version of the wpDiscuz plugin (no ETA).

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

ahorner

(@ahorner)

Joined: 2 years ago

Active Member

Posts: 5

Aug 07, 2023 11:30 am