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Issue [Solved] Guest avatar broken

16 Posts
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Posts: 5
Topic starter
(@ahorner)
Active Member
Joined: 1 year ago

I have just installed wpDiscuz and I'm quite happy with it so far, however the guest avatar is broken and I can't work out why. Clearing the avatar cache has not helped.

image
15 Replies
Posts: 4
(@pimmy)
Active Member
Joined: 1 year ago

I've same problem too. 

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@pimmy,

Open your own support topic and leave the URL where we can see the issue. 

Asti
Posts: 7617
 Asti
Support
(@asti)
Illustrious Member
Joined: 7 years ago

@ahorner,

Please try to deactivate the Cloudflare CAPTCHA, delete all caches and check again. 

6 Replies
(@ahorner)
Joined: 1 year ago

Active Member
Posts: 5

@asti Hi there,

This has now been completed (as you'll see in the site) but has unfortunately had no effect

Thanks

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ahorner,

Please navigate to the Dashboard > Settings > Discussion admin page and choose some other value for the avatar in the "Default Avatar" section. 

(@ahorner)
Joined: 1 year ago

Active Member
Posts: 5

@asti Hi,

I have completed this and cleared the cache again to no effect,

Thanks

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ahorner,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you. 

(@ahorner)
Joined: 1 year ago

Active Member
Posts: 5

@asti I'll have to do that later, thank you

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ahorner,

Please share the email subject here once the email is sent. 

Posts: 88
(@aerostar)
Estimable Member
Joined: 4 years ago

Yep, we're having the same issue. Started recently.

This is not a website issue, rather a gravatar server issue.

Your plugin will have to use another Guest Gravatar URL. Changing the Gravatar in Dashboard > Settings > Discussion does not help since the native WordPress comments template does not use a Gravatar for guests, only your plugin does.

Kindly review and provide a fix.

Thank you!

3 Replies
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

The developers are already checking the issue. I'll let you know once I get news for you. 

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ahorner, @aerostar,

The issue will be fixed in the next version of the wpDiscuz plugin (no ETA). 

(@ahorner)
Joined: 1 year ago

Active Member
Posts: 5

@asti Thank you for the update

Posts: 88
(@aerostar)
Estimable Member
Joined: 4 years ago

Good News! Found a temporary solution. Works like a charm.

Please visit this post.

Salud 🙂 

Posts: 88
(@aerostar)
Estimable Member
Joined: 4 years ago

Update:

wpDiscuz V7.6.2 (released yesterday) solves this issue.

Thank you, Team wpDiscuz!

This forum topic can be closed 🙂 

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