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[Solved] Fatal error: "require(): Failed opening required .... "

How-to and Troubleshooting

Last Post by bbirkett 5 years ago

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Posts: 3

bbirkett

Topic starter

Aug 11, 2020 10:13 pm

(@bbirkett)

Active Member

Joined: 5 years ago

First, thanks for creating and maintaining this awesome plugin!

We've unfortunately run into a snag, and it's causing a fatal error on both our Dev and Staging sites (fortunately not currently on Production). Wordpress's debug message is on the attached screenshot, and a page illustrating the issue is here.

The plugin is up-to-date, at v7.0.7. And disabling it resolves the failure, so the problem would seem to be with the plugin.

The warning says it's a permissions issue, but both I and WP Engine have verified that permissions are set correctly so the resolution unfortunately isn't a simple fix there.

We'd greatly appreciate your help to get this working again! Thanks in advance for your assistance.

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4 Replies

Posts: 8192

Asti

Support

Aug 12, 2020 8:33 am

(@asti)

Illustrious Member

Joined: 8 years ago

Hi @bbirkett,

Please follow the solution provided in this article:

https://www.hostpapa.ca/knowledgebase/change-file-permissions-wordpress/

You can also contact your hosting support and ask them to change file permissions.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 3

bbirkett

Topic starter

Aug 12, 2020 4:29 pm

(@bbirkett)

Active Member

Joined: 5 years ago

Thanks, @asti,

I'm guessing you missed where I wrote:

both I and WP Engine have verified that permissions are set correctly so the resolution unfortunately isn't a simple fix there.

So that doesn't seem to be the issue. What else might we try?

Thanks again for your help.

2 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8192

Aug 13, 2020 1:05 pm

Reply to

bbirkett

@bbirkett,

First of all, on the website where you see the issue, navigate to Dashboard > wpDiscuz > Forms admin page, edit the Form and just click on the "Update" button.

The next point we'd like to mention. You should check the file permission for the class.WpdiscuzHelper.php file in /wp-content/plugins/wpdiscuz/utils/ folder.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.