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Issue [Solved] Broken icons in comment form

11 Posts
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Posts: 22
Topic starter
(@incomera)
Eminent Member
Joined: 2 years ago

Hello!

 

We seem to have an issue with icons being broken on comment form:

a

 

I assume it has something to do with caching and CSS. We are using WP Rocket. Does anyone know the solution for this?

 

Thanks! 

10 Replies
Asti
Posts: 7571
 Asti
Support
(@asti)
Illustrious Member
Joined: 7 years ago

Hi @incomera,

Please leave the URL where we can see the issue. 

Posts: 22
Topic starter
(@incomera)
Eminent Member
Joined: 2 years ago
1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7571

@incomera,

Please check and let us know if the "Load Font Awesome css lib" option is enabled or not. 

The option is located in the Dashboard > wpDiscuz > Settings > Styles & Colors admin page.  

Posts: 22
Topic starter
(@incomera)
Eminent Member
Joined: 2 years ago

It is enabled.

6 Replies
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7571

@incomera,

Have the caches been deleted properly? 

We don't see the font awesome lib files at all. 

(@incomera)
Joined: 2 years ago

Eminent Member
Posts: 22

@asti Yep, all cache has been cleared.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7571

@incomera,

Now it works fine. Please watch this video: https://app.screencast.com/RORoCzWbptfS7

(@incomera)
Joined: 2 years ago

Eminent Member
Posts: 22
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7571

@incomera,

Again we see the issue, but this is not the wpDiscuz issue. It comes either from the plugins or theme. On your website, the font awesome lib isn't loaded. 

Please watch this video:  https://app.screencast.com/JokDJczahPMWr

If the "Load Font Awesome css lib" option is enabled, you should see the your-domain/wp-content/plugins/wpdiscuz/assets/third-party/font-awesome-5.13.0/css/fa.min.css?ver=7.6.1' file.

On your website, it's now missing at all. 

(@incomera)
Joined: 2 years ago

Eminent Member
Posts: 22

@asti Thanks again! I'll check this further!

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