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Issue [Solved] Broken icons in comment form

 
How-to and Troubleshooting
Last Post by Incomera 2 years ago
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Posts: 22
 Incomera
Topic starter
Jun 14, 2023 7:23 am
(@incomera)
Eminent Member
Joined: 2 years ago

Hello!

 

We seem to have an issue with icons being broken on comment form:

a

 

I assume it has something to do with caching and CSS. We are using WP Rocket. Does anyone know the solution for this?

 

Thanks! 

10 Replies
Asti
Posts: 7791
 Asti
Support
Jun 14, 2023 7:26 am
(@asti)
Illustrious Member
Joined: 7 years ago

Hi @incomera,

Please leave the URL where we can see the issue. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 22
 Incomera
Topic starter
Jun 14, 2023 7:38 am
(@incomera)
Eminent Member
Joined: 2 years ago

https://www.comicbasics.com/scarlett-johansson-confirms-shes-still-producing-a-secret-mcu-project/

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7791
Asti - X.com
Jun 14, 2023 7:47 am
Reply toIncomera

@incomera,

Please check and let us know if the "Load Font Awesome css lib" option is enabled or not. 

The option is located in the Dashboard > wpDiscuz > Settings > Styles & Colors admin page.  

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 22
 Incomera
Topic starter
Jun 14, 2023 7:49 am
(@incomera)
Eminent Member
Joined: 2 years ago

It is enabled.

6 Replies
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7791
Asti - X.com
Jun 14, 2023 10:27 am
Reply toIncomera

@incomera,

Have the caches been deleted properly? 

We don't see the font awesome lib files at all. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 Incomera
(@incomera)
Joined: 2 years ago

Eminent Member
Posts: 22
Jun 14, 2023 11:13 am
Reply toAstiAsti

@asti Yep, all cache has been cleared.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7791
Asti - X.com
Jun 14, 2023 11:26 am
Reply toIncomera
Asti

@incomera,

Now it works fine. Please watch this video: https://app.screencast.com/RORoCzWbptfS7

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 Incomera
(@incomera)
Joined: 2 years ago

Eminent Member
Posts: 22
Jun 14, 2023 11:40 am
Reply toAstiAsti
Asti

@asti Thanks!

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7791
Asti - X.com
Jun 14, 2023 11:44 am
Reply toIncomera
Asti
Asti

@incomera,

Again we see the issue, but this is not the wpDiscuz issue. It comes either from the plugins or theme. On your website, the font awesome lib isn't loaded. 

Please watch this video:  https://app.screencast.com/JokDJczahPMWr

If the "Load Font Awesome css lib" option is enabled, you should see the your-domain/wp-content/plugins/wpdiscuz/assets/third-party/font-awesome-5.13.0/css/fa.min.css?ver=7.6.1' file.

On your website, it's now missing at all. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 Incomera
(@incomera)
Joined: 2 years ago

Eminent Member
Posts: 22
Jun 14, 2023 11:45 am
Reply toAstiAsti
Asti

@asti Thanks again! I'll check this further!

Asti reacted
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