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[Solved] Avatars not showing in comments section

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Posts: 9
 DTW
Topic starter
(@dtw)
Active Member
Joined: 4 years ago

Hi there

I have latest version 7.0.2. 

I only have guests commenting on my website, no registered users.

Avatars for admin are showing which is great, but guest avatars are not showing anymore.

The wordpress avatar was always and is currently set to "Identicon (Generated)"

Gravatars are not appearing either.

Here is link to a page showing the problem: https://www.discerningtheworld.com/2019/11/07/kanye-west-and-his-encounter-with-christianity/

For instance: 

Leon's image is a gravatar, if you right click image and open in a new tab you will see it shows a picture of his face.

Kevin Potter's image is an Identicon, if you right click image and open in a new tab you will see it shows a picture of the Identicon.

Yet the images are not showing in the comment section.

Also all avatars, including the admin avatar is not showing up in the comment box.

wpDiscuz Avatar not showing in comment box

Can you please assist, 

Thank you 🙂

8 Replies
Posts: 9
 DTW
Topic starter
(@dtw)
Active Member
Joined: 4 years ago

Also the wpdiscuz widget showing recent comments is not showing avatars either.

wpDiscuz Avatar not showing in recent comments widget

 

Posts: 9
 DTW
Topic starter
(@dtw)
Active Member
Joined: 4 years ago

These are my current settings on wpdiscuz:

wpDiscuz avatar settings
Tom
Posts: 506
 Tom
Support
(@tomson)
Honorable Member
Joined: 9 years ago

Hi @dtw,

Could you please navigate to Dashboard > wpDiscuz > Settings > General Settings Tab and disable the Avatar Cache option? Then delete all kind of caches.

1 Reply
 DTW
(@dtw)
Joined: 4 years ago

Active Member
Posts: 9

@tomson

Ok, I have disabled the Avatar Cache option.

I have also deleted all cache from my website (I use WP Fastest Cache) and pressed CTRL+F5 a number of times.  I waited for at least 10 minutes to see if they would appear.

Now the admin avatars are missing as well.

Posts: 9
 DTW
Topic starter
(@dtw)
Active Member
Joined: 4 years ago

Oh wait, I didn't Purge All Avatar Caches and Purge Expired Avatar Caches, I am doing that now.

2 Replies
Tom
 Tom
Support
(@tomson)
Joined: 9 years ago

Honorable Member
Posts: 506

@dtw,

I don't see any problem. All avatars are there. Please use other browser to check.

2020 06 15 1328
 DTW
(@dtw)
Joined: 4 years ago

Active Member
Posts: 9

@tomson

Hi there,

Yes, its showing up on my cell phone using Chrome, and its showing up on other browsers on my desktop.  But not on Chrome on my desktop.

Posts: 9
 DTW
Topic starter
(@dtw)
Active Member
Joined: 4 years ago

Ahhh my firewall was blocking social media trackers.  

Problem solved!

Thank you so much for your help! 🙂

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