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[Solved] "Anyone posts a comment" WordPress option and comment without page reloading

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Posts: 12
Topic starter
(@ekaterina)
Active Member
Joined: 3 years ago

Hi! Usually, when I add a comment, it immediately appears on the page without reloading. But if I enable "Anyone posts a comment" WordPress option, the comment stops being displayed immediately, I need to reload the page to see it. How can I fix this?

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23 Replies
Asti
Posts: 7617
 Asti
Support
(@asti)
Illustrious Member
Joined: 7 years ago

Hi @ekaterina,

We don't follow you well. 

Do you use the wpDiscuz Live Update option? If it's possible please record some video with the issue. It'll help us to better understand the issue. 

I may also suggest you disable the wpDiscuz cache and check again. It's located in the Dashboard > wpDiscuz > Settings > General Settings tab. 

Also please confirm that those comments don't pending for moderation. 

22 Replies
(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

Hi @asti 

Here's the video. Thanks!

 

 

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

Could you please export the wpDiscuz option from the Dashboard > wpDiscuz > Tools > Backup Options and send it to us.

image

Once you export them a download button will be available.

We don't find such an issue on our test websites. 

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

@asti 

I can't attach files like txt or zip here. How can I send you a file?

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

Please send it to info[at]gvectors.com email address and let us know. 

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

@asti I sent. Thanks!

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

It seems there is a plugin conflict as far as even with your options the issue doesn't exist on our test websites. 

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

@asti 

Thanks! Today I will try to find the cause of the conflict. If I can't, I'll write to you tomorrow.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

Sure please keep us informed @ekaterina!

I may suggest you deactivate all plugins (keep activated only the wpDiscuz) and switch to some default theme and check again. If it works, reactivate the plugins/theme one by one and check after each activation to find a problem maker.  

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

@asti 

Hello! Disabling plugins didn't help. Can I send you the login details to the admin panel so that you can help?

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

Sure, please send it to info[at]gvectors.com email address and let us know. 

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

@asti I sent. Thank you!

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

We don't see such an issue please watch this video: https://www.screencast.com/t/Re3igXJ2

Could you please send us the example URL where we can check the issue? We've created the test post in the "Вопросы" section.  

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

@asti

Thank you for taking your time to solve my problem. There really isn't a problem under your test post. But on other pages it continues to exist. For example here - https://law.kg/question/test-2 / Maybe it's all about the role of the author.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

Please wait a bit, we'll check and back to you asap. 

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

We've created again a new post and don't see such an issue. Could you please let us know how you're creating a post? 

Video: https://www.screencast.com/t/MgJl7Gq8

Here is a testing page we've created. If you create a testing page with the issue, please don't remove it until the developers finish checking. 

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

@asti 

Look. If you create a post as a user with administrator rights, then everything is fine. But if the user who created the post has the role of "author", then a problem appears.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

Then, please create a test post as the author and leave the URL here. 

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

One of the active plugins or some custom code (probably added by you) prints the following message in the header. It causes the issue. 

Please see the screenshot below: 

image

Please comment out the custom codes and check again. If the custom code doesn't cause the issue, please deactivate the plugins one by one and check after each deactivation to find a problem maker. Please keep the cache plugin deactivated during this testing process. 

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

@asti

Thanks! I will try.

(@ekaterina)
Joined: 3 years ago

Active Member
Posts: 12

@asti

Thank you so much for your help and time spent. I found this line in our functions.php. Everything is fine now.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7617

@ekaterina,

Thank you for letting us know. Glad to hear that the issue is solved. 

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