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[Solved] Update to Version 7.0.0 broke comment formatting and icons

Plugin Update Issues

Last Post by Carrie @ Two Small Potates 6 years ago

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Posts: 5

Carrie @ Two Small Potates

Topic starter

May 25, 2020 11:42 am

(@carrie-two-small-potates)

Active Member

Joined: 6 years ago

We updated this morning to the new version, and it looks so promising with all the cool new features!

Unfortunately, the update broke many of the features in the plugin for us. We followed the directions to regenerate all data.

As soon as we updated the plugin, it broke the formatting on our comment sections. All icons and images for users leaving comments are broken. Only the blue boxes for Facebook and Twitter show up at all, not any of the other sites people can use to leave comments, like Google or Disqus. Please see screenshot.

We flushed our cache with Siteground, Cloudflare, and cleared all local caches on Chrome. We get the same broken results on Firefox and Chrome incognito mode.

We use the Valenti theme and our theme and all plugins are current.

We're located in Germany but have our VPN turned off.

Ideas to troubleshoot?

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4 Replies

Posts: 506

Tom

Support

May 25, 2020 11:46 am

(@tomson)

Honorable Member

Joined: 10 years ago

Hi @carrie-two-small-potates,

I don't see the update on the screenshot. I still see wpDiscuz 5.3.5 layout, this is not the wpDiscuz 7. So you have a very hard cache that have not been reset. Please delete all caches, then delete all caches again and again. Then purge CDN if you have.

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Carrie @ Two Small Potates

(@carrie-two-small-potates)

Joined: 6 years ago

Active Member

Posts: 5

May 25, 2020 11:52 am

Reply to

Tom

@tomson That was a crazy fast response, thank you! Hmm, ok, I'll flush again and see if I can find some cache lurking that I missed.

Posts: 506

Tom

Support

May 25, 2020 11:51 am

(@tomson)

Honorable Member

Joined: 10 years ago

@carrie-two-small-potates,

Your website is HARD CACHED by WP-Optimize, reset the plugin cache and even disable it if the problem exists.

And please remember, all new versions of wpDiscuz come tested and don't have problems. 99% problems come from cache plugins that don't allow to load new CSS and JS files, they keep old outdated files and try to load with new wpDiscuz plugin. So you'll always have tons of problems with updates if you don't reset caches properly.

Posts: 5

Carrie @ Two Small Potates

Topic starter

May 25, 2020 2:10 pm

(@carrie-two-small-potates)

Active Member

Joined: 6 years ago

Tom, that did the trick. I deactivated and reactivated the plugin and it resolved almost all the issues. We still don't see the icons for Google or Wordpress, but I'll take another look at the tutorials on WP Discuz. Thanks!