[Solved] Photos in old comments lost

https://ontherivet.net/banter/#comment-1888

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@teocalli yes, you should do that, I'm not sure it will fix the issue with the photos though.

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Teocalli

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Jun 19, 2020 11:42 pm

(@teocalli)

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This comment and the next reply originally had photos posted via the media add-on

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Teocalli

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Jun 19, 2020 11:53 pm

(@teocalli)

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I also ran "Fix Tables" in the tools but none of that has made any difference.

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Eli

(@eli)

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Jun 19, 2020 11:57 pm

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@teocalli just give the staff some time, I'm pretty sure they will sort it out for you, the photos are most definitely still there just WPdiscuz cannot show them for one reason or another.

Teocalli

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Jun 19, 2020 11:58 pm

Eli

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@eli ok ta

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Teocalli

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Jun 20, 2020 12:36 am

(@teocalli)

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The other thing I notice is that when I look at Comments in the Word Press dashboard all the photos have gone from there too.

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Asti

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(@asti)

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Jun 20, 2020 11:58 am

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Also, navigate to the Dashboard > wpDiscuz > Settings > Comment Content and Media admin page find and click on the [Regenerate attachments] button and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Teocalli

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Jun 20, 2020 12:33 pm

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@asti Sorry I don't see any Regenerate Attachments button??

Asti

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(@asti)

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Jun 20, 2020 5:06 pm

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Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Teocalli

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Jun 21, 2020 2:01 am

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@asti I'll set you up a temporary admin tomorrow as I'm travelling at the moment.

Asti

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(@asti)

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Jun 22, 2020 12:02 pm

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Please leave an email subject here to allow us easily find it.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Teocalli

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Jun 22, 2020 3:23 pm

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@asti Missing photos in comments after upgrade

Asti

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(@asti)

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Jun 22, 2020 4:01 pm

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The version of the media uploader addon is old, thus you don't see the button. The version of the add-on should be at least v. 7.0.0.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Teocalli

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Jun 22, 2020 4:03 pm

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@asti But I have to pay $25 for that upgrade and I still don't know how WPDiscuz upgraded itself as I am the only admin that changes the site and I didn't do it! If I pay the $25 and upload it do you guarantee that old media items will display?

Asti

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(@asti)

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Jun 22, 2020 4:23 pm

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I still don't know how WPDiscuz upgraded itself as I am the only admin that changes the site

You can downgrade the plugin and use the old version of the wpDiscuz.

Helpful article: https://managewp.com/blog/downgrading-wordpress-plugins

If I pay the $25 and upload it do you guarantee that old media items will display?

Yes, it'll work fine.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Teocalli

(@teocalli)

Joined: 6 years ago

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Posts: 12

Jun 22, 2020 4:25 pm

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@asti OK thanks I've done the upgrade and run the regenerate and the old photos are back. Many thanks for the help.

Asti

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Jun 22, 2020 4:26 pm