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Initiate AJAX loading after page (Comments don't load)

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Plugin Update Issues

Last Post by Asti 5 years ago

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pejhab

(@pejhab)

Posts: 15

Eminent Member

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[#828]

Hello,

In the settings, in "Comment List Loading Type", when I choose "load with page", comments display as they should.

But when I choose "Initiate AJAX loading after page", nothing is displayed after the comment search box.

The same applies to "Display only parent comments and view replies ∨ button". If I activated it, child comments do not load when clicking on the button.

Your help would be appreciated.

Posted : 13/09/2020 9:09 pm

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Asti

(@asti)

Posts: 8262

Illustrious Member Support

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@pejhab,

Please send us some example URL to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 14/09/2020 3:30 pm

pejhab

(@pejhab)

Posts: 15

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@asti,

Here is a link:
https://www.myenglishworld.org/i-wasnt-expecting-that-jamie-lawson-lyrics-learn-english-listening-comprehension/

But I have deactivated "Initiate AJAX loading after page" and "Display only parent comments and view replies ∨ button" as this is a production site.

If it's necessary to have those to be activated, please let me know when you have the time to visit the site and I'll activate them for you.

Regards,

P H

Posted : 17/09/2020 7:28 pm

Asti

(@asti)

Posts: 8262

Illustrious Member Support

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@pejhab,

We don't see the comment section in the link you've provided.

If the comment section is visible only for registered users please register some testing user and send the user's login details to info[at]gvectors.com email address.

If it's necessary to have those to be activated, please let me know when you have the time to visit the site and I'll activate them for you.

Yes, please activate it to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/09/2020 11:10 am

pejhab

(@pejhab)

Posts: 15

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Topic starter

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@asti

Done!

Posted : 18/09/2020 12:06 pm

Asti

(@asti)

Posts: 8262

Illustrious Member Support

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@pejhab,

We see the following error message:

ERROR: Incorrect username or password.

Please check the login details and make sure they are available for regular members.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/09/2020 12:16 pm

pejhab

(@pejhab)

Posts: 15

Eminent Member

Topic starter

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@asti

Sorry, there was a typo. I have resent them.

Posted : 18/09/2020 12:42 pm

Asti

(@asti)

Posts: 8262

Illustrious Member Support

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@pejhab,

We'll need some admin accesses. Please either change the role of the current user to admin or send some new admin accesses.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/09/2020 2:20 pm

pejhab

(@pejhab)

Posts: 15

Eminent Member

Topic starter

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@asti

Just sent you an email with admin access.

Posted : 18/09/2020 3:39 pm

Asti

(@asti)

Posts: 8262

Illustrious Member Support

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@pejhab,

We are not an admin of your website. Please change the user role to admin and let us know.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/09/2020 4:03 pm

pejhab

(@pejhab)

Posts: 15

Eminent Member

Topic starter

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@asti

Sorry! Busy day...

Try again please. Everything should be fine now.

Posted : 18/09/2020 4:19 pm

Asti

(@asti)

Posts: 8262

Illustrious Member Support

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@pejhab,

Yes everything is working fine now. We're going to check the issue. I'll update this topic asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/09/2020 4:21 pm

pejhab

(@pejhab)

Posts: 15

Eminent Member

Topic starter

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@asti

Any updates?

Posted : 19/09/2020 1:02 am

Asti

(@asti)

Posts: 8262

Illustrious Member Support

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@pejhab,

We've checked your website. The issue comes from the one of the active plugins that restrict the content from the different user roles. Please find the problem maker and contact the plugin support. The plugin blocks the displaying of comments in case of Ajax requests.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 19/09/2020 12:26 pm

pejhab

(@pejhab)

Posts: 15

Eminent Member

Topic starter

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