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Author comments issue last update plugin Version 7.3.19

✦ Summarize Topic

Plugin Update Issues

Last Post by Asti 4 years ago

8 Posts

2 Users

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Posts: 4

rolandokc

Topic starter

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Jun 22, 2022 3:32 am

(@rolandokc)

Active Member

Joined: 4 years ago

[#4307]

Hi team, first to all congrats for you amazing plugin, i got the media uploader premium version.

The issue is with the version Version 7.3.19, all comments of the "author post" are totally hidden or missing.

If the author reply a comment from another user (in the same author post), this comment is hidden, this issue not come from my plugins or WP, i just restored the plugin to the previous version, and this worked again.

I hope you can fix for the next upgrade.

Thanks
Rolando

7 Replies

Posts: 8210

Asti

Support

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Jun 22, 2022 11:52 am

(@asti)

Illustrious Member

Joined: 8 years ago

Hi Rolando,

We're going to check this. Please wait a bit. I'll update the topic ASAP.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 8210

Asti

Support

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Jun 22, 2022 12:23 pm

(@asti)

Illustrious Member

Joined: 8 years ago

@rolandokc,

Please navigate to Dashboard > wpDiscuz > Settings > General Settings, disable the wpDiscuz cache option and check again.

Don't forget to delete other plugin caches before checking.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4

rolandokc

Topic starter

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Jun 22, 2022 8:20 pm

(@rolandokc)

Active Member

Joined: 4 years ago

Hi Nothing, the same issue, author comments are totally missing or hidden, i send you screenshot.

This post have around 60 comments from the author, and just show the comments from the another WP users.

Posts: 4

rolandokc

Topic starter

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Jun 22, 2022 8:21 pm

(@rolandokc)

Active Member

Joined: 4 years ago

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

Jun 23, 2022 11:32 am

Reply to

rolandokc

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@rolandokc,

Please provide us with the list of the plugin installed on your website.

Also, let us know the active theme installed on your website.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4

rolandokc

Topic starter

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Jun 24, 2022 12:18 am

(@rolandokc)

Active Member

Joined: 4 years ago

Hi thanks, this is a custom theme we are using, is plain php/html source nothing of framework or elementor, so i am alsmot sure the issue not come from the theme

Also you need know i deactivated all plugins and just keep the wpdiscut active, and nothing not work

Posts: 8210

Asti

Support

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Jun 24, 2022 3:04 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Posted by: @rolandokc

Also you need know i deactivated all plugins and just keep the wpdiscut active, and nothing not work

We don't follow you well. Please clarify a bit.

Please try to deactivate the wpDiscuz plugin and let us know if you still see the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.