Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hello,
At your request I open a ticket on the forum.
Since the update of the WPDISCUZ plugin, I do not have any more the stars of notation posted on the site.
You will find all the information and image at the following address:
https://wordpress.org/support/topic/problem-with-the-rating-stars/
Waiting for your help.
Sincerely,
Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.
Hello,
The mail has just left, with the subject: AIRAVIS.NET: The login information for an administrator account on our website.
Please check your spam folder.
Best regards,
We're not able to login to your website via the details you've provided. We've got the following error message:
L'identifiant ou le mot de passe est incorrect
@asti Hello,
Oops a mistake, the email address is @airavis. fr and not @airavis. net.
You will be able to access the account I think.
Sincerely,
Please open a plugin editing feature, to allow the developers to check the issue.
More info in this article: https://www.ionos.com/community/websites-ecommerce/wordpress/activate-wordpress-theme-and-plug-in-editor/
The issue is already solved. The developers just have done the following step:
Please navigate to Dashboard > wpDiscuz > Tools admin page and click on the “Rebuild Ratings” button. Then delete all kind of caches and check again.
Hello,
I thank you and the developers for their work. After checking the star ratings did not come back on all items, here are some:
- https://airavis.net/la-parisienne-k/
- https://airavis.net/lutys-beauty/
- https://airavis.net/vir-logistique/
- https://airavis.net/golden-transport-logistique/
- https://airavis.net/western-union/
- https://airavis.net/just-eat/
De mon côté que dois-je faire ?
Sincerely,
Hello,
Indeed, the problem is solved.
I thank the WPDISCUZ team for your work.
Best regards,
