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Issue when ajax loading batch of comments

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Last Post by Asti 4 years ago

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Posts: 22

willybob

Topic starter

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Aug 21, 2020 6:32 pm

(@willybob)

Eminent Member

Joined: 5 years ago

[#728]

Just found an issue when comments are lazy-loaded through ajax :

depending on how many comments par page you setup in Dashboard > Settings > Discussions admin page, lazy-loading will load first batch on comments, then lazy load some more comments then starts loading again the first comments, again and again.

You can bypass this only by setting 0 in Break comments into pages with X on Dashboard > Settings > Discussions admin page, wehich is useless because it loads all comments at once instead of lazy loading them by batch.

Topic Tags

ajax display issue

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Posts: 8208

Asti

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Aug 22, 2020 12:20 pm

(@asti)

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Joined: 8 years ago

Hi @willybob,

Please let us know if you use any cache plugins and SG Optimizer. Also, please leave some example URL to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 22

willybob

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Aug 24, 2020 1:29 pm

(@willybob)

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Joined: 5 years ago

Hi, thanks for your answer.

We use Memcached, Opcache and WP Rocket.

Emptying all caches and or desactivating them at all does not solve the issue.

Increrasing how many comments par page you setup in Dashboard > Settings > Discussions admin page to reach a significant amount which is higher than the number of comments posted in a specific post helps to avoid the duplication, but does not solve the issue.

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Asti

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(@asti)

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Posts: 8208

Aug 24, 2020 3:09 pm

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willybob

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@willybob,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 22

willybob

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Sep 12, 2020 9:15 pm

(@willybob)

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Joined: 5 years ago

Sorry for the delay,

details sent by email

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Asti

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(@asti)

Joined: 8 years ago

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Posts: 8208

Sep 14, 2020 10:58 am

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willybob

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We'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Sep 15, 2020 11:31 am

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Asti

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@willybob,

The issue comes from the caching system of your website. It has a very hard cache. Please deactivate all cache plugins and check again. If the issue doesn't solve then you have a server-side cache system. You'll need to contact the hosting support.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 22

willybob

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Sep 15, 2020 1:47 pm

(@willybob)

Eminent Member

Joined: 5 years ago

Thanks for your feedback

We narrowed down the issue to Memcached, will keep working on making it and Wpdiscuz work together.

Posts: 22

willybob

Topic starter

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Mar 13, 2021 3:45 am

(@willybob)

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Joined: 5 years ago

The same happens with Redis Cache, it's not a memcached issue.

We investigated with both sides, it all comes back to a Wpdiscuz issue. Everything else works fine.

3 Replies

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8208

Mar 15, 2021 4:15 pm

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willybob

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@willybob,

In the case of the Comments lazy loading and Load More function the WordPress native SQL codes are being executed. Each time the code works, the parameters are different, so no chance to work with that kind of caches.

At least they can provide a way to exclude the files, so it may chance to work with those plugins.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

pagna

(@pagna)

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Active Member

Posts: 15

Jul 26, 2021 10:41 am

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Asti

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@asti Hi,

What kinds of files need to be excluded from cache system?

Asti

Support

(@asti)

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Posts: 8208

Jul 26, 2021 3:37 pm

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pagna

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Please follow this topic: https://wpdiscuz.com/community/troubleshooting/double-comment-section-in-learndash-lesson/#post-9977

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.