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Issue when ajax loading batch of comments

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Last Post by Asti 5 years ago

12 Posts

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willybob

(@willybob)

Posts: 22

Eminent Member

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[#728]

Just found an issue when comments are lazy-loaded through ajax :

depending on how many comments par page you setup in Dashboard > Settings > Discussions admin page, lazy-loading will load first batch on comments, then lazy load some more comments then starts loading again the first comments, again and again.

You can bypass this only by setting 0 in Break comments into pages with X on Dashboard > Settings > Discussions admin page, wehich is useless because it loads all comments at once instead of lazy loading them by batch.

Posted : 21/08/2020 6:32 pm

Topic Tags

ajax display issue

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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Hi @willybob,

Please let us know if you use any cache plugins and SG Optimizer. Also, please leave some example URL to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 22/08/2020 12:20 pm

willybob

(@willybob)

Posts: 22

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Hi, thanks for your answer.

We use Memcached, Opcache and WP Rocket.

Emptying all caches and or desactivating them at all does not solve the issue.

Increrasing how many comments par page you setup in Dashboard > Settings > Discussions admin page to reach a significant amount which is higher than the number of comments posted in a specific post helps to avoid the duplication, but does not solve the issue.

Posted : 24/08/2020 1:29 pm

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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@willybob,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 24/08/2020 3:09 pm

willybob

(@willybob)

Posts: 22

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Sorry for the delay,

details sent by email

Posted : 12/09/2020 9:15 pm

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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We'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 14/09/2020 10:58 am

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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@willybob,

The issue comes from the caching system of your website. It has a very hard cache. Please deactivate all cache plugins and check again. If the issue doesn't solve then you have a server-side cache system. You'll need to contact the hosting support.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 15/09/2020 11:31 am

willybob

(@willybob)

Posts: 22

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Topic starter

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Thanks for your feedback

We narrowed down the issue to Memcached, will keep working on making it and Wpdiscuz work together.

Posted : 15/09/2020 1:47 pm

willybob

(@willybob)

Posts: 22

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The same happens with Redis Cache, it's not a memcached issue.

We investigated with both sides, it all comes back to a Wpdiscuz issue. Everything else works fine.

Posted : 13/03/2021 3:45 am

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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@willybob,

In the case of the Comments lazy loading and Load More function the WordPress native SQL codes are being executed. Each time the code works, the parameters are different, so no chance to work with that kind of caches.

At least they can provide a way to exclude the files, so it may chance to work with those plugins.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 15/03/2021 4:15 pm

pagna

(@pagna)

Posts: 15

Active Member

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@asti Hi,

What kinds of files need to be excluded from cache system?

Posted : 26/07/2021 10:41 am

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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Please follow this topic: https://wpdiscuz.com/community/troubleshooting/double-comment-section-in-learndash-lesson/#post-9977

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 26/07/2021 3:37 pm