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"Highlight Unread Comments" not working

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Last Post by scr00chy 5 years ago

14 Posts

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scr00chy

(@scr00chy)

Posts: 9

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[#1677]

Hi, my users have been reporting for a while that new comments are not being highlighted anymore. The "Highlight Unread Comments" setting is turned on in the settings. I don't know when it stopped working but I know it used to work in the past (although I'm not sure if it ever worked after the big wpDiscuz 7 update.

Any idea what might be causing this? Should I try to reset or reinstall the plugin?

Posted : 16/02/2021 4:52 pm

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highlight unread comments not working

Asti

(@asti)

Posts: 8267

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@scr00chy,

Please leave some example URL to allow us t check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 17/02/2021 11:38 am

scr00chy

(@scr00chy)

Posts: 9

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@asti www.elonx.cz

Posted : 17/02/2021 12:36 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@scr00chy,

Please note the Highlight Unread Comments option works only for registered users, but not for guests. Are you sure you're checking as a registered user?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/02/2021 2:02 pm

scr00chy

(@scr00chy)

Posts: 9

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@asti Since when is it registered-only? I'm pretty sure that wasn't the case in the past.

That said, highlighting isn't working for me even as a registered user.

Posted : 18/02/2021 3:09 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@scr00chy,

I'm pretty sure that wasn't the case in the past.

It never works for guests.

That said, highlighting isn't working for me even as a registered user.

Then please register some new testing user and send the user's login details with your forum URL to info[at]gvectors.com email address to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/02/2021 4:54 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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Thank you @scr00chy, we see the issue

Could you please change the role of the user to the Administrator and let us know?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 19/02/2021 1:13 pm

scr00chy

(@scr00chy)

Posts: 9

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@asti I'm afraid I can't do that. That would give you access to my entire site. Why do you need it? If you want to change plugin settings, just tell me what to check or change.

Posted : 19/02/2021 2:32 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@scr00chy,

Ok, we've found the reason for it. You should use the value of the "Load with page" as a value of the "Comment List Loading Type" option. The Highlight Unread Comments option is not working with the "Initiate AJAX loading after page" value.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/02/2021 2:41 pm

scr00chy

(@scr00chy)

Posts: 9

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@asti Ok, thanks, I'll try to change the settings to see if it works.

Posted : 20/02/2021 3:19 pm

scr00chy

(@scr00chy)

Posts: 9

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Looks like the workaround worked.

Is this something you will be able to fix, or will comment highlighting never be possible with Ajax loading?

Posted : 20/02/2021 3:39 pm

szczys

(@szczys)

Posts: 11

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@scr00chy and @asti

I found this thread as I am also unable to get the unread comment highlighting to work.

I'm still working on it (turning off Ajax didn't work for me) but wanted to say that we would also like to see this feature working with Ajax. We have it turned on because we often have comments numbering into the hundreds. Pagination needs to be turned off in order to use comment sorting, so enabling Ajax is necessary to keep page loading times down.

Posted : 04/03/2021 3:15 am

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@szczys,

We're really sorry, but the comment highlighting feature doesn't work with pagination and Ajax loading.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 04/03/2021 2:13 pm

scr00chy

(@scr00chy)

Posts: 9

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Topic starter

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