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Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
May 07, 2021 6:24 am
Hi,
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We have recently implemented a form of IP Authentication on our website. Our normal URL is http://lote4kids.com&source=gmail&ust=1620451582627000&usg=AFQjCNE55y7WUAhIBKRioMUwzihx6Ci7d w">lote4kids.com and when somebody comes through EZProxy (the IP Authentication platform) the URL will become http://lote4kids-com.ezproxy.xxxxxx.com/&source=gmail&ust=1620451582627000&usg=AFQjCNH4F6JlSzmU8wfA05etJKe1r2I0p g">lote4kids-com.ezproxy.xxxxxx.com/ When a user visits our site through EZProxy, they lose the ability to leave a comment. They can write the comment however the Submit button doesn't work.
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Can you please advise if:
- a) the comments are in fact not triggered because of the different URL
- b) how can we alter the plugin to recognise and trigger events from the different URL structures. I'm hoping there is a section in the plugin files where I can set the URLs?
Thank you in advance
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