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Administrator tags and colors are not displayed after logout


navidghafarian
Posts: 10
Topic starter
(@navidghafarian)
Active Member
Joined: 3 months ago

Hi,

Admin tags and colors are not displayed after logout.

But when we login again with the administrator account, they are visible.

Look at the pictures please!
 
logout
Login

ادمین == Administrator

Link : https://wnstore.ir/product/iphone-8/

17 Replies
Asti
Posts: 3567
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

Hi, 

Please leave a direct page where we can see the issue.

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16 Replies
navidghafarian
(@navidghafarian)
Joined: 3 months ago

Active Member
Posts: 10

@asti https://wnstore.ir/product/iphone-8/

نوید غفاریان is Administrator

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@navidghafarian,

We still can't see comment section. Please watch this video: https://www.screencast.com/t/vEMIXSHgM

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navidghafarian
(@navidghafarian)
Joined: 3 months ago

Active Member
Posts: 10

@asti OH i'm sorry

Look at the picture please!

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@navidghafarian

It seems one of the active plugins also uses the same hook and removes the badge for guests uses.

You should deactivate the plugins one by one and check after each deactivation to find a problem maker.  

At first, deactivate the plugins that have some relation with user role creation. 

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navidghafarian
(@navidghafarian)
Joined: 3 months ago

Active Member
Posts: 10

@asti All active plugins are :
1- woocommerce
2- wpdiscuz
3- contact form 7

I disabled the contact form 7 plugin but the problem was not resolved.

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@navidghafarian,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

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navidghafarian
(@navidghafarian)
Joined: 3 months ago

Active Member
Posts: 10

@asti Information was emailed.

thank you for helping me 🙂

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@navidghafarian,

Please leave the email subject to allow us to easily find it. 

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navidghafarian
(@navidghafarian)
Joined: 3 months ago

Active Member
Posts: 10

@asti subject : account information
submitted by : n.ghafarian@yahoo.com

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

Than you @navidghafarian,

Please also open a plugin editing feature, to allow the developers to check the issue. 

More info in this article:   https://www.ionos.com/community/websites-ecommerce/wordpress/activate-wordpress-theme-and-plug-in-editor/

 

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navidghafarian
(@navidghafarian)
Joined: 3 months ago

Active Member
Posts: 10

@asti Done
now open

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@navidghafarian,

Somehow, the "editable_roles" is being used in your case, and it removes the "Admin label". 

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navidghafarian
(@navidghafarian)
Joined: 3 months ago

Active Member
Posts: 10

@asti ,
How to solve this problem?
i had nothing to do with editable_roles.

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@navidghafarian,

This issue comes from the WooCommerce plugin. It also uses the editable_roles hook and removes the Admin label for the guests. You should contact the WooCommerce plugin support with this issue. 

We're really sorry, but this issue can't be fixed by wpDiscuz side. 

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navidghafarian
(@navidghafarian)
Joined: 3 months ago

Active Member
Posts: 10

@asti 
Thank you. I share this issue with woocommerce. If the problem is resolved, I will post it on the forum.

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

Sure, please keep us informed.

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