Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hi,
I have just noticed that usually it will say 0 Comments or 2 Comments, but sometimes totally randomly it will say 10.5K Comments which I assume is the total comment count on the website. Any idea why?
Hi, ok so I thought this was because of me using a new cache plugin called LSCache, but I switched back to my old cache plugin WP Rocket and I still see this. I don't think this was the case during the 3+ years I've been using this plugin.
I can see it display 2 comments and then totally randomly (after 20-30 seconds) it switches to display 10.5K comments, which is really weird. Why would it do that even if it was something to do with cache?
To my knowledge, I did not add any new plugin that would use the get_comments_number() function.
Deactivating WP Rocket cache or Redis made no difference.
I deactivated:
- Combine JS and CSS Files to Optimize Page Loading Speed
- Minify JS and CSS Files to Optimize Page Loading Speed
- Live Update
And the issue seems to have gone away...
Please reactivate back all the wpDiscuz settings and the WP Rocket cache plugin (keep deactivating only the Redis cache). Let us know how it works.
@asti like I said, I already tried deactivating Redis and it made no difference. The thing that helped was to deactivate the above mentioned wpdiscuz settings.
We don't see any issues with the options you've mentioned. For further support, we need to get the answer to the step mentioned in this post: https://wpdiscuz.com/community/troubleshooting/sometimes-2-comments-sometimes-10-3k-comments/#post-21450
