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Bug [Solved] Sometimes 2 comments, sometimes 10.3K comments

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How-to and Troubleshooting

Last Post by danniee 2 years ago

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Posts: 124

danniee

Topic starter

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Jul 13, 2023 12:54 am

(@danniee)

Estimable Member

Joined: 5 years ago

[#7484]

Hi,

I have just noticed that usually it will say 0 Comments or 2 Comments, but sometimes totally randomly it will say 10.5K Comments which I assume is the total comment count on the website. Any idea why?

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Posts: 8211

Asti

Support

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Jul 13, 2023 12:04 pm

(@asti)

Illustrious Member

Joined: 8 years ago

There are two possible reasons for this issue.

1. The cache plugin causes the issue.

2. There is another plugin that also uses the get_comments_number() function and messes up the wpDiscuz functions.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 124

danniee

Topic starter

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Aug 04, 2023 12:34 am

(@danniee)

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Joined: 5 years ago

Hi, ok so I thought this was because of me using a new cache plugin called LSCache, but I switched back to my old cache plugin WP Rocket and I still see this. I don't think this was the case during the 3+ years I've been using this plugin.

I can see it display 2 comments and then totally randomly (after 20-30 seconds) it switches to display 10.5K comments, which is really weird. Why would it do that even if it was something to do with cache?

To my knowledge, I did not add any new plugin that would use the get_comments_number() function.

Posts: 124

danniee

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Aug 04, 2023 12:41 am

(@danniee)

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Deactivating WP Rocket cache or Redis made no difference.

Posts: 124

danniee

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Aug 04, 2023 12:49 am

(@danniee)

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Joined: 5 years ago

I deactivated:

- Combine JS and CSS Files to Optimize Page Loading Speed
- Minify JS and CSS Files to Optimize Page Loading Speed
- Live Update

And the issue seems to have gone away...

4 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8211

Aug 04, 2023 3:38 pm

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danniee

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Please reactivate back all the wpDiscuz settings and the WP Rocket cache plugin (keep deactivating only the Redis cache). Let us know how it works.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

danniee

(@danniee)

Joined: 5 years ago

Estimable Member

Posts: 124

Aug 04, 2023 4:22 pm

Reply to

Asti

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@asti like I said, I already tried deactivating Redis and it made no difference. The thing that helped was to deactivate the above mentioned wpdiscuz settings.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8211

Aug 05, 2023 2:10 pm

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danniee

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@danniee,

We don't see any issues with the options you've mentioned. For further support, we need to get the answer to the step mentioned in this post: https://wpdiscuz.com/community/troubleshooting/sometimes-2-comments-sometimes-10-3k-comments/#post-21450

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.