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Question [Solved] Some comments are "awaiting approval" but don't appear in backend

How-to and Troubleshooting

Last Post by lek2214 1 year ago

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Posts: 7

sol

Topic starter

Aug 12, 2024 2:09 am

(@sol)

Active Member

Joined: 1 year ago

Hello,

I recently got an email from a member who is having a hard time posting her comments. Everytime she posts, it says it's waiting for approval in her Disqus comment but I don't have any comments to approve in the backend. See this screenshot: https://paste.pics/0ef4fcbc925f5af40e715c796a49da7c

I've read through your documentation and I have neither of these two settings enabled: https://wpdiscuz.com/docs/wpdiscuz-7/wordpress-settings/before-a-comment-appears/ nor do I have any filter words: https://wpdiscuz.com/docs/wpdiscuz-7/wordpress-settings/comment-moderation/

I've only got Akistmet installed, and I've set it to move suspicious comments to the Spam folder instead of deleting them, for situations like this. But there's no comments awaiting moderation OR any in the spam folder.

This has happened multiple times for this user.

Thank you

Topic Tags

moderation

4 Replies

Posts: 8192

Asti

Support

Aug 12, 2024 8:51 am

(@asti)

Illustrious Member

Joined: 8 years ago

Dear sol,

Please note the wpDiscuz doesn't have a built-in option for comment moderation. I'd recommend you deactivate the Akistmet plugin and check again,

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 2

lek2214

Aug 15, 2024 9:08 am

(@lek2214)

New Member

Joined: 1 year ago

Why Admin Must Always Approve The Comment?

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8192

Aug 16, 2024 9:13 am

Reply to

lek2214

@lek2214

This depends on the WordPress settings you've configured. Please navigate to the Dashboard > Settings > Discussion admin page and ensure that the following two options are disabled:

Comment must be manually approved
Comment author must have a previously approved comment

More information can be found here: https://wpdiscuz.com/docs/wpdiscuz-7/wordpress-settings/before-a-comment-appears/ /p>

Also, make sure you don't have any anti-spam plugins installed on your website

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.