Comment Awaiting Moderation Disappears for User in 20 seconds

How-to and Troubleshooting

Last Post by KevinLinden 4 years ago

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Posts: 2

KevinLinden

Topic starter

Feb 23, 2021 1:14 pm

(@kevinlinden)

New Member

Joined: 4 years ago

When a user posts a comment, it appears and says "awaiting moderation" as expected.

But about 20 seconds later, the user sees the comment simply disappear before his eyes. If he reloads the page, it appears again for another 20 seconds.

Disabling the site's cache has no effect on this either way. Disabling other plugins has no effect.

The comment is visible to moderators in the backend as normal, and after they approve it, it appears again to the user in the normal manner.

Any ideas?

2 Replies

Posts: 7572

Asti

Support

Feb 24, 2021 7:45 am

(@asti)

Illustrious Member

Joined: 7 years ago

@kevinlinden,

Could you please leave some example URL?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 2

KevinLinden

Topic starter

Feb 24, 2021 11:08 am

(@kevinlinden)

New Member

Joined: 4 years ago

I guess that's not necessary now, since I just discovered that if I turn off Live Updates in settings, the problem no longer exists.

So it appears that a Live Update event makes a comment awaiting approval disappear to the the user. (On my site, all comments have to be manually approved, so they always spend some time in the "awaiting approval" state.)

Is that a bug, or a feature?

Thanks,

Kevin.