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Issue last update took down my site

✦ Summarize Topic

Plugin Update Issues

Last Post by angrywebmaster2 2 years ago

5 Posts

2 Users

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Posts: 3

angrywebmaster2

Topic starter

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Jun 27, 2024 5:36 pm

(@angrywebmaster2)

Active Member

Joined: 2 years ago

[#8587]

I had auto-update enabled on my wordpress blog. The last update took down my site hard. (Happened in the middle of the night) I wasn't able to see the site or access the back end.

I had to log in via ftp and rename the plugin folder. Once this was done I was able to access everything. Thinking a bad download, I tried again with the same result as soon as I activated the plugin. Repeat previous fix.

I have it installed but disabled. Any thoughts or suggestions?

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Posts: 8207

Asti

Support

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Jun 27, 2024 6:17 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Hi,

We don't find such an issue on our test websites.

Please find the error log file, compress/zip it, and attach it here so we can review the PHP errors. If there is no error log file, enable WordPress debugging mode to generate errors by repeating the same actions. Here is the documentation on how to enable WordPress debugging mode: https://wordpress.org/documentation/article/debugging-in-wordpress/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 3

angrywebmaster2

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Jun 27, 2024 6:27 pm

(@angrywebmaster2)

Active Member

Joined: 2 years ago

I'll need to reactivate the plugin and let things happen. The original folder is long gone. Now watch it work perfectly. 😉

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Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8207

Jun 27, 2024 6:33 pm

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angrywebmaster2

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@angrywebmaster2

We don't follow you well.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.