You are not allowed to vote for this comment - How-to and Troubleshooting

RE: You are not allowed to vote for this comment

techtrader — Fri, 22 Oct 2021 17:14:44 +0000

Im having same issue, when I try new PC, new location, different IP I get same error.
Im using Sucuri.net will a firewall or CDN networj.

I just tried your WP-CONFIG file fix and it worked! wow thanks a bunch!!

RE: You are not allowed to vote for this comment

lmmuk — Mon, 16 Nov 2020 16:03:25 +0000

Hi, it turns out as our server is behind a Proxy I had to add some extra setup lines to the wp-config file to make sure the remote IP address was correct.

Thanks for your help with this.

Just in case it helps others, this is what I added:

// Use X-Forwarded-For HTTP Header to Get Visitor's Real IP Address 
if ( isset( $_SERVER ) ) {
$http_x_headers = explode( ',', $_SERVER );

$_SERVER = $http_x_headers;
}

RE: You are not allowed to vote for this comment

Asti — Mon, 16 Nov 2020 11:13:40 +0000

@lmmuk,

For some reason, all the guest have the same IP address, thus they are not allowed to vote for the comment. wpDiscuz logs IP Addresses as well.

If all none of the plugins caused the issue, then you should contact the hosting support and ask them to check the configurations. Please let them know that all guests have the same IP address, they'll fix the issue.

RE: You are not allowed to vote for this comment

AeroStar — Sun, 15 Nov 2020 20:30:11 +0000

@Immuk,

If you're voting as a guest under your same IP (for testing purposes), the above error message is correct. Your troubleshooting message: "data: wc_deny_voting_from_same_ip" confirms that.

You will have to use another IP to test your configuration.

Cheers!

RE: You are not allowed to vote for this comment

lmmuk — Sun, 15 Nov 2020 16:43:44 +0000

@asti I have emailed the details - look forward to hearing from you, thanks! :)

RE: You are not allowed to vote for this comment

Asti — Thu, 12 Nov 2020 07:41:29 +0000

@lmmuk,

You should send it to infogvectors.com email address.

RE: You are not allowed to vote for this comment

lmmuk — Wed, 11 Nov 2020 15:46:57 +0000

@asti where do I send the admin details to?

RE: You are not allowed to vote for this comment

Asti — Wed, 11 Nov 2020 07:29:50 +0000

@lmmuk,

Could you please send the admin login details to allow us to check the issue?

RE: You are not allowed to vote for this comment

lmmuk — Tue, 10 Nov 2020 17:45:53 +0000

@asti unfortunately this issue persists with all plugins disabled (apart from yours!)

RE: You are not allowed to vote for this comment

Asti — Mon, 09 Nov 2020 12:16:52 +0000

@lmmuk,

If you're sure that the "Allow Guests to Vote for Comments" option is enabled, then there is some other plugin, that causes the issue.

Please deactivate the plugins one by one and check after each deactivation to find a problem maker.