Getting anonymous comments even we have guest-commenting disabled - How-to and Troubleshooting

RE: Getting anonymous comments even we have guest-commenting disabled

Asti — Mon, 17 Aug 2020 13:21:50 +0000

sure, keep us informed.

RE: Getting anonymous comments even we have guest-commenting disabled

khorshed95 — Mon, 17 Aug 2020 13:18:06 +0000

@asti Thank you so much! I'll let you know if we get such guest comments again.

RE: Getting anonymous comments even we have guest-commenting disabled

Asti — Mon, 17 Aug 2020 13:16:20 +0000

@khorshed95,

We've set the value of the email field as required. This may fix the issue. Please check it again and let us know.

RE: Getting anonymous comments even we have guest-commenting disabled

Asti — Mon, 17 Aug 2020 12:59:51 +0000

@khorshed95,

We'll check and back to you asap.

RE: Getting anonymous comments even we have guest-commenting disabled

khorshed95 — Mon, 17 Aug 2020 12:46:25 +0000

Hi @asti,

I have just sent an email with the login credentials. I appreciate your help.

Thanks
Khorshed Alam

RE: Getting anonymous comments even we have guest-commenting disabled

Asti — Mon, 17 Aug 2020 12:36:09 +0000

@khorshed95,

Could you please send the admin login details to infogvectors.com email address? I'll ask the developers to check the issue for you.

RE: Getting anonymous comments even we have guest-commenting disabled

khorshed95 — Mon, 17 Aug 2020 12:28:40 +0000

Hi @asti,

Thanks for the quick response. We don't have any antispam/security plugins installed on our site and we use Memberium plugin as our membership system.

Thanks

RE: Getting anonymous comments even we have guest-commenting disabled

Asti — Mon, 17 Aug 2020 12:20:44 +0000

Hi @khorshed95,

It seems that there is some antispam/security plugin that causes the issue, please deactivate all antispam/security plugins and check again.

Getting anonymous comments even we have guest-commenting disabled

khorshed95 — Mon, 17 Aug 2020 10:54:30 +0000

Hi there,

We have been recently updated from wpDiscuz 5 to 7 and we have purged all the cache from our hosting platform (WPEngine) and we are not using any CDN.

We have the guest commenting turned off from WP > Discussion and Comment Form settings (see screenshot), also we use a membership plugin and all of our pages are only available to logged-in members. But still, we are getting "anonymous" comments often from our logged-in users.

I would be grateful if you guys can help me out to solve this.

Thanks
Khorshed Alam

635